Frequently Asked Questions

Each character likes different Destinations!

At a favorite Destination, a character's Travel Satisfaction decreases more slowly and they can receive bonus Travel XP.

Choose Mates that fit the Destination you are traveling to.

Try Auto Arrange!

If choosing each Mate is inconvenient, Auto Arrange selects the Mates who can earn the best XP for that Destination.

Each character has Travel Levels from Lv 1 to Lv 30 (MAX). A character levels up as they earn XP, and Lv 30 is shown as MAX.

Travel Level goes up when a character earns XP. Tour completion, daily travel completion rewards, consecutive ticketing bonuses, and favorite destination bonuses all count toward XP.

Collect 3 lower grade cards for the same character to synthesize 1 card of the next star grade. Star grade goes up to 5, and higher grades improve Surprise Pose slots and trigger intervals.

First reach the character Travel Level that reveals the pose details, then complete the activity condition shown for that pose. Each pose has its own condition, so check the pose details.

You can choose the Mates who travel with you and set a Captain on the Mate selection screen while booking a ticket. Once booking is complete, the sleep trip uses that formation.

The Captain is the representative Mate for your trip. They appear as the main character on the boarding pass and sleep, wake-up, and travel result screens. Changing the Captain does not change the sleep reward rules.

Costume tiers, from highest to lowest, are Limited, Sparkle, Shiny, Glow, and Plain. At the Exchange, you can exchange Limited, Sparkle, and Shiny costumes.

When Costume Gacha gives you a duplicate Limited, Sparkle, or Shiny costume you already own, you automatically receive 1 Exchange Ticket for that tier. Duplicate Glow and Plain costumes refund Mileage instead of tickets.

Use them at the Exchange on Airport 2F. Choose the Limited, Sparkle, or Shiny costume you want and confirm to spend tickets and receive the costume. Limited needs 5 tickets, Sparkle needs 5, and Shiny needs 4.

You can check in from 3 hours before until 1 hour after the Bedtime in your Sleep Schedule.

If you cannot book a Sleep Ticket and miss check-in, your Mates have to wait for morning while they are sleepy.

Turn on check-in notifications so your Mates do not get tired and you do not miss check-in!

If five minutes pass while you are booking at check-in, the Bedtime on every Sleep Ticket changes. Items are not consumed; only the time changes.

Use compass items to change the Destination!

Change every Sleep Ticket's Destination to a Destination of your choice.

Change every Sleep Ticket's Destination to a random Destination from the entire World.

Replace them with Sleep Tickets that have new Bedtimes and Destinations.

If you do not have enough Mileage to book a Sleep Ticket, sleep at a hotel and earn Mileage.

If you did not book a ticket before check-in closed, you cannot start a ticketed sleep session today. Turn on check-in start notifications in Settings so your Mates do not have to wait tired!

When the Sleep Ticket's Bedtime arrives, sleep starts automatically, and App lock starts at the same time.

An alarm sounds at Wake-up time. You can also turn off the Sanrio Characters Dream Travel alarm and use another alarm.

When sleep starts, your Mates fall asleep and apps that may disturb your sleep are locked automatically. 🔒

(Not every app is locked, and App lock is released automatically two hours before Wake-up time.)

If you want to use a locked app, you need to wake your Mates in Sanrio Characters Dream Travel.

Travel completion rewards

When you book a Sleep Ticket, you receive Mileage and Travel XP based on the Travel Satisfaction of the Mates who traveled with you that day. Higher Travel Satisfaction means greater rewards.

Sleep success rewards

If you succeed at sleep when you wake up in the morning, you receive Mileage and a Destination stamp. Higher-class Sleep Tickets and fewer unlocks grant more Mileage!

You receive success rewards if you unlock apps no more than three times during sleep.

The rewards and refunded Mileage depend on the booked Sleep Ticket.

You can change today’s bedtime and wake-up time when the Sleep Schedule screen shows that editing is available. Check early, because you cannot change them after the editing window closes or today’s sleep begins.

At the ticket bedtime, sleep starts automatically and App Lock starts with it. App Lock automatically unlocks from 2 hours before wake-up time.

Not every app is locked. Apps you add to the lock exclusion list remain available during sleep. If you need an app, add it to the exclusion list in Settings before bedtime.

You can keep unlocking during sleep. However, if 4 or more unlocks are recorded without Quiet Keys, sleep may fail. To protect sleep success, try using Quiet Keys. Up to 3 can apply per sleep.

Waking up early does not mean you need to give up the sleep session. You can check the sleep result when the alarm goes off at your scheduled wake-up time. If you need a locked app before then, keep an eye on your unlock count.

If you can access the app, you can delete your account from the account section in Settings. Deleting the app alone does not delete your account. If you cannot access the app, request account deletion through customer support.

Sign in again with the account you linked before to continue with your existing data. If you also have guest progress on this device, read the prompt before choosing which data to use. An unlinked guest account may not be recoverable after changing devices.

Travel from the start point through other destinations and return to the start to complete the Dream World Board once. If you want to move in a chosen direction sooner, try a Compass item during check-in.

If you are short on Mileage, try the 5-pull ad gacha when available or use Magic Transparent Capsules you already have. Regular Costume Gacha costs 15 Mileage for 1 pull and 130 Mileage for 10 pulls. You can earn Mileage again through sleep rewards or Hotel Tickets.

Try a Platinum Compass when looking for tickets to a destination you want, and a Magic Transparent Capsule when drawing costumes for a chosen character. Check your available items and currency before using them.